Privacy Policy

1. General Terms
By using the DRL e-commerce website, you agree to comply with and be bound by the following terms and conditions.

2. Service Description
DRL provides an e-commerce platform for the purchase of construction materials.

3. Registration and Account 
3.1. To make a purchase, the user may be required to register and provide certain information.
3.2. The user is responsible for maintaining the confidentiality of their password and all activities associated with their account.

4. Orders and Payments
4.1. All prices are displayed in Canadian dollars and are subject to change without notice.
4.2. Payments can be made via [accepted payment methods].
4.3. Order confirmations will be sent via e-mail once payment is validated.

5. Delivery
5.1. Delivery details are specified in our shipping policy.
5.2. DRL is not responsible for delivery delays caused by circumstances beyond its control.

6. Cancellations, Returns and Refunds
Cancellation, return and refund requests must comply with our refund policy.

7. Intellectual Property
The content of the website, including images, design, logo and text, is the property of DRL and is protected by copyright laws.

8. Limitation of Liability
DRL is not liable for indirect or consequential damages related to the use or inability to use the service.

9. Comments and Complaints
Any complaints or comments can be addressed to our customer service team at
info@d-rl.com

10. Modifications
DRL reserves the right to modify these terms and conditions at any time. The modifications will be posted on the website.

11. Governing Law
Those terms and conditions are governed by the laws of Canada. Any dispute will be submitted to the competent courts of Canada.

12. Contact us
For any questions regarding these terms and conditions, please contact us at  info@d-rl.com .

SMS/MMS and General Privacy Statement

Your privacy is a fundamental priority for DRL. This detailed Privacy Statement outlines how we collect, use, disclose, and protect your personal information, particularly in connection with your consent to receive SMS/MMS messages from us, and your interactions with our broader services.

1. Information We Collect

When you interact with DRL, especially when you opt-in in our SMS/MMS messaging program, we may collect various type of information, including:

Contact information:

Mobile phone number: This is mandatory for receiving SMS/MMA messages.
Company name:  If needed.
Email Address: If needed.
Mailing Address: If needed.

Voluntarily Provided Information: Information you voluntarily provide to us through forms, surveys, customer support interactions, or when creating an account.  
Transactional Information : Details about purchases, orders, services you obtain from us, and payment information (though typically processed by secure third-party payment processors and not fully stored by us).

Usage Data :  Information about how you interact with our website, applications, and SMS/MMS messages. This data helps us understand user behavior and improve our services.

2. How We Collect Information

We collect information through various methods:

Directly from You: When you complete forms on our website (including opt-in forms for SMS/MMS), create an accounte, make a purchase, participate in surveys, or contact customer support.

Automated Technologies: As you navigate our website and interact with our services, we may use cookies, web beacons, and similar technologies to collect certain usage data.
From Third Parties:  We may receive information about you from our business partners or service providers, subject to their privacy policies.

3. How We Use Your Information

Your personal information is primarily used to provide you with the services you request, improve your experience, and for our legitimate business operations. Specifically, we use your information to:

Provide and Manage SMS/MMS Services: Send you the SMS/MMS messages you have opted-in to receive (e.g., order confirmations, delivery updates, promotional offers, alerts, customer support message). process your opt-out requests promptly. Fulfill Orders and Deliver Services: Process your purchases, manage your orders, arrange deliveries, and provide necessary customer support related to your transactions. Improve and Personalize Services: Understand your preferences and how you use our services to enhance your experience, personalize content, and develop new products and features. Communication : Respond to your inquiries, provide customer support, and send you important service-related announcements.
Internal Analytics and Research : Perform data analysis, research, and audits to improve the functionality and quality of our services, understand the market trends, and make business decisions. Security and Fraud Prevention: Protect our services and users from fraudulent or malicious activity, and ensure the security of our systems. Legal Compliance: Comply with applicable laws, regulations, legal processes, and governmental requests.

4. Sharing and Disclosure of Your Information

We are committed to protecting your privacy. We will NOT share, sell, rent, or trade your mobile phone contact information or any other personal information collected through our sMS/MMS program or other services to third parties for their independent marketing purposes.

We may share your information only in the following limited circumstances:

With Service Providers : We engage trusted third-party service providers (e.g., SMS gateway providers, hosting providers, analytics platforms, payment processors, customer relationship management (CRM) systems) to perform functions on our behalf. These providers are contractually bound to keep your information confidential and use it only for the purposes for which we disclose it to them, and in accordance with this Privcacy Statement and applicable laws.
For Legal Reasons : We may disclose your information if required by lar or if we believe in good faith that such action is necessary to comply with a legal obligation or a valid legal process (e.g., a subpoena, a court order).

Business Transfers : In the event of a merger, acquisition, asset sale , or other corporate restructuring involving DRL, your information may be transfered to the new entity. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.

With Your Consent: We may share your information with third parties when we have your explicit consent to do so.

Aggregatetd or De-identified Data: We may share aggregated or de-identified information that cannot reasonably be used to identify you with third parties for various purposes, such as industry analysis ,demographic profiling, and other business purposes.

5. Your Choices and Rights

You have certain rights regarding your personal information:

SMS/MMS Opt-Out : You can stop receiving SMS/MMS messages from us at any time by replying STOP to any message you receive. You may also contact us directly at cs@d-rl.com to opt-out.

Withdraw Consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.

To exercuse any of these rights, please contact us using the contact information provided below. We may require you to verify our identity before fulfilling your request.

6. Data Security

We implement reasonable technical, administrative, and physical security measures designed to protect your personal information from unauthorized access, use, alteration, and disclosure. However, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

7. Links to Third-Party Websites

Our website or messages may contain links to third-party websites or services that are not operated by us. This Privacy Statement does not apply to the practices of third parties. We encourage you to review the privacy policies of any third-party sites you visit.

8. Changes to This Privacy Statement

We may update this privacy statement from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to review this privacy statement regularly.

9. Contact us.

If you have any questions, concerns, or requests regarding this privacy statement or our privacy practices, please contact us at the following address: cs@d-rl.com .